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恒达富士电梯

奥的斯电梯“数字生态系统”提升乘客乘梯体验

时间:2017-10-21 15:26来源:新电梯中国 作者:译文 Jade
  新电梯中国网讯

  近日,奥的斯电梯宣布其新开发的“数字生态系统”(digital ecosystem)将通过数字技术和物联网技术来提升搭乘电梯的体验。奥的斯电梯服务总裁唐尼布莱克(Tony Black)称该系统涵盖了移动工具和手机应用程式(app),能为奥的斯全球31000名电梯专家提供即时信息,涵盖了奥的斯电梯全球各个团队与客户账号的服务系统,并与具有智能预测服务的物联网系统相连。而且,奥的斯电梯将在2018年推出更多提升服务质量的手机应用程式,其中包含了能为工程师在设备上提供客户升级的即时信息,电梯故障现场诊断报告以及运行质量评估分析。

  OTIS “DIGITAL ECOSYSTEM” TO ENHANCE CUSTOMER EXPERIENCE

  Otis has announced a new “digital ecosystem” that uses digital technology and the Internet of Things (IoT) to enhance its service capabilities. Tony Black, president of Otis Service, said the new initiative includes mobility tools and apps that give the company’s 31,000 lift specialists worldwide instant access to information, a service system that connects Otis teams and customers worldwide with account information, and connected IoT systems that enable intelligent and predictive service. More service-enhancing apps are planned for rollout in 2018. Among them are apps giving engineers instant information for customers on suitable upgrades to their equipment, and allowing onsite diagnosis of elevator faults and assessments of ride quality.

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